SUPPORT / REPAIR A DEVICE
Book a hardware repair
For physical damages, when your device doesn’t turn on, your screen is blank, etc.
If you’re experiencing issues with your emails, connecting to the internet, network and server issues, etc. please Request IT Support.
Tell us about the device
What brand is your device?
Get your Apple iOS device ready*
To ensure that we are able to facilitate your service, please get your Apple iOS device ready by following these instructions.
- Get your iPhone, iPad, or iPod touch ready for service
- How to back up your iPhone, iPad, and iPod touch
- iCloud: Remove your device from Find My
- How to get your iPhone ready for a repair
Apple Repair Pricing
For information about the cost of your repair, please find it here.
Get your macOS device ready*
To ensure that we are able to facilitate your service, please get your Apple macOS device ready by following these instructions.
Get your surface device ready*
To ensure that we are able to facilitate your service, please get your Microsoft Surface device ready by following these instructions.
Proof of Purchase*
To perform a repair on your Samsung device we need you to upload the proof of purchase please. This is a requirement of Samsung
Have you turned off “Find my”*
Yes, I have turned off "Find My"
Please note: If you do not turn off Find My, we cannot proceed with the service. Find out how.
Please enter the serial number*
Describe the fault and repair required*
Describe any exisiting visible damage not related to this repair
List any additional accessories being sent
Tell us about yourself
Please select your service department closest to you...*
I have read the Service Authorisation Terms and agree to its terms and conditions.
I understand there is an $99 service fee that will be charged for any device that is out of warranty or has accidental damage. This will be paid prior to collection as per the Service Authorisation terms.