SERVICE AUTHORISATION TERMS - Updated April 2021
1.1 | Service Authorisation
A minimum $99.00 quote fee applies for all out of warranty repairs, and any warranty items suffering from liquid damage / spillage or other damage that voids the warranty. I authorise Compnow to carry out at my cost repairs and/or maintenance to the equipment listed on this form, and any other work considered necessary for proper functionality, at the current rates for the parts & labour used. I allow Compnow to run the Device Manufacturer’s Service Toolkit Diagnostic on my product.
1.2 | Personal Information
Personal information (name, address, phone number & email address) are necessary to proceed with the request for service. Your personal information may be transferred to the Device Manufacturer for the purpose of submitting to you a survey on your satisfaction for this service. This will be treated by them in accordance with Device Manufacturer 's Privacy Policy which are displayed on their websites (listed at 1.5). By providing your personal information you consent to this transfer and use by the Device Manufacturer for this purpose.
1.3 | Repair Terms
Compnow will not be responsible for any loss or damage to the equipment, its accessories, software or data howsoever caused. Any claim for faulty workmanship shall be limited solely to the rectification at no charge of the faulty work, no claim for loss consequential or otherwise being admissible. The customer understands that uncollected goods provisions may apply.
Minimum charges apply for all work carried out by Compnow. Credit will only be extended to approved account holders. Proof of warranty MUST be provide to claim warranty credit. Warranty on repairs is 90 days from date of invoice unless otherwise specified. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. Repair of the goods may result in loss of the data. The maximum period for which we are able to hold repaired goods or goods left for quotation is 90 days. Please collect your property or advise us in regard to its delivery / collection before this period of time has elapsed. No responsibility will be taken for the delivery / collection of goods left longer than 90 days. Property unclaimed within the period specified will be disposed of in order to free storage space and recover any repair / labour expenses.
1.4 | Courier Terms
Compnow and it's affiliate transport partners take every reasonable step to ensure safe transit of devices and as such incidents are rare. However, Compnow accepts no liability, including consequential or other loss, for goods damaged or lost in transit, howsoever caused. Customers can contact our service support team on 1300 COMPNOW (266766) should they wish to discuss other options, or elect to arrange their own alternative transport and/or insurance at their own cost should they wish.
1.5 | Device Manufacturer’s Privacy Policies
Apple - www.apple.com/legal/privacy
HP - www8.hp.com/au/en/privacy/privacy.html
Lenovo - www.lenovo.com/au/en/privacy
Microsoft - privacy.microsoft.com/en-ca/privacystatement
Samsung - www.samsung.com/au/info/privacy
1.6 | Compnow Policies
Our entire Terms & Conditions are displayed on our website:
www.compnow.com.au/terms-conditions
Our Privacy Policy is displayed on our website
www.compnow.com.au/privacy-policy